Conditions

Please understand you are purchasing a used slot machine. Here at Gambler’s Choice we refurbish every machine to order. These machines are up to 25+ years old and probably will have imperfections including but not limited to: scratches, chips, wear on button panel, nicks and dents in the exterior cabinet. We strive to clean each machine and only sell machines we would want to put in our home. All photos on our website are stock photos. Machines may vary in cabinet style, color or glass. We will send you a video of the machine after refurbishment before it ships from our warehouse. We do require approval of the video before we ship the machine.

We refurbish each machine to order. Please verify the setup details (credit input method, payout method, payout %, bet denominations) on your invoice. Any changes to the initial setup request will cost an additional $150. Reprogramming the machine on your own will void our warranty.

Shipping is curbside delivery only. The driver may take it to your garage door but they do not take the pallet inside. When you receive the machine, please make sure to check the machine for damage before signing the Bill of Lading. Minor damage like a candle being broken can be fixed.

You should receive instructions on how to do the initial setup of your machine. If your machine has technical issues, we will work with you to make sure it is in working order. Please contact our tech support contact regarding this. Our technicians will be able to walk with you over the phone, text, or Face-time to help you troubleshoot the issue. We do not have on-site technicians, you will be responsible for doing the work on the machine with our technician’s guidance. Our technicians work during normal business hours. We are in Eastern Standard Time. Please make sure your calls are within reasonable hours. Tech support outside of warranty period is available for $75 per hour plus cost of parts.

Please use a surge protector with the slot machine at all times. The machines have CPU boards that are highly sensitive to electrical surges. We highly recommend you leave the machine(s) turned on and plugged in at all times. Slot machines are designed to be on 24/7 in casinos.

Gambler’s Choice sells slot machines for home entertainment only. We highly encourage having freeplay set up for credit input on the machine(s). Coin handling can be sold to select states only. We do not condone any illegal activity with the gaming devices.

Gambler’s Choiced reserves the right to cancel an order at our discretion.

If you have a part that goes bad or needs replaced within that three month time frame, then you are covered! If you have problems after the one year, please contact us. We don’t want you to purchase a part that is not required to fix your casino gaming machine. We aim to make sure you get the correct part the first time. Most slot machine components can be easily changed out with our technical help. However any warranty offered by us will become void if repairs are attempted without consulting our technical experts prior to attempting a repair or component replacement. It is imperative to use our years of technical experience.

We also offer lifetime technical support by phone for each machine that we sell. Lifetime technical support is available to all of our customers via telephone or e-mail for as long as you own the slot machine. Our warranties are non-transferable.

LIMITED WARRANTY (NON-Transferable):
All machines are guaranteed against manufacturers defects for 90 days, from date of receipt. In case of defect, we will send you the replacement parts and help you to install and fix the issues if any by phone. All tech support will be done by phone. The customer is responsible for all labor.

Limited Warranty Excludes the Following:

• Light Bulbs
• Fuses
• Starters
• Breakage of Glass or Monitor, aside from initial shipping
• Intentional Abuse or Misuse of Any Game
• Damage Caused by Faulty Electrical Circuits, Electrical Surges or Lightning
• Not Following Proper Start-Up Guidance Included with Each Slot Machine Sold
• Physical Damage or Abuse to Controls, Monitors, Game Buttons or Any Component
• Damage Caused by Operating the Slot Machine in Extreme Heat (Greater Than 90 degrees) and/or Extreme Cold (Less Than 60 degrees)
• Damage Caused by Water, Excess Humidity or Any Liquid
• Damage Caused by Moving, Tipping Over or Dropping Any Slot Machine
• Damage Caused by Unauthorized Repair or Adding/Removing of Any Component
• Damage Caused by Acts of God Including But Not Limited to: Flooding, Tornadoes, Earthquakes, Hurricanes, Thunder & Lightning, Dust Storms etc.
• Damage Caused by Attempting to Change, Upgrade or Alter Any Slot Machine
• Maintenance and/or Cleaning of Any Slot Machine
• Dotmation Screen Replacements on Williams Slot Machines After Six Months
• Stuck or Jammed Coin Mechanisms or Bill Validators Caused by Misuse
• On-Site Labor or Travel Expenses Related to Warranty Coverage
• Any Change or Alteration to the Physical Appearance of the Slot Machine Including Damage or Changes to the Cabinet

No other warranties expressed or implied, verbal or otherwise or representations from Gamblers Choice, its representatives, agents or affiliates constitute a modification to our Limited Warranty unless agreed upon in writing.

Refurbishment process

Keep in mind these machines often are not in working order when we receive them. When refurbishing our used slot machines, our technicians will grab the slot machines from our large warehouse. Then, the technician will bring them into our “warm-up” room to be worked on.  Then, our refurbishing process is as follows:

– We update each bill acceptor to take all current bills

– Each machine is cleaned properly of dust and debris

– We check for burnt light bulbs and replace them

– A new battery is placed on the main CPU board

– We ram clear each machine and set it back up

– We install a key & lock on each machine

– Machines are setup coinless which means they will take bills and print out a ticket like in the casino. Machines will not come with coin trays. In fact, many of the machines we receive do not have trays.  Therefore, do not expect your machine to come with a tray.

After 10 days of initial arrival of goods, the buyer is responsible for shipping the parts back to us and the cost to ship the part. Bally LCD’s are warrantied for 30 days.

UNDER ANY AND ALL CIRCUMSTANCES IF THE CUSTOMER DECIDES TO RETURN AN ITEM THEY ARE RESPONSIBLE FOR A 25% RESTOCKING FEE. THE CUSTOMER IS RESPONSIBLE FOR THE COST OF THE SHIPPING FOR THE ORIGINAL SHIPMENT AND THE RETURN SHIPPING.

Please allow up to 7-14 business days until you receive your product. We have to refurbish each and every machine before it is shipped out.